Automotive Service Advisor - Lewisville

We are seeking a driven and customer-focused Automotive Service Advisor with a minimum of two years of experience working with all makes and models. In this fast-paced, high-impact role, you will serve as the primary liaison between our valued customers and skilled technicians, ensuring a smooth and efficient service experience from vehicle check-in through delivery.

This position is ideal for someone who combines strong automotive knowledge with exceptional communication and sales abilities, and who thrives in a dynamic dealership environment. Your ability to build trust, explain technical information clearly, and recommend appropriate services will directly contribute to customer satisfaction and departmental success.

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  Deliver a welcoming and professional customer experience by actively listening and accurately identifying vehicle concerns

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  Create detailed and accurate repair orders using effective service writing techniques

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  Clearly communicate recommended services, repairs, and maintenance options, including cost estimates and timelines

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  Confidently recommend additional services based on vehicle condition, while maintaining honesty and transparency

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  Collaborate closely with technicians to prioritize workflow, monitor repair progress, and ensure timely completion

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  Oversee a wide range of services, including oil changes, brake repairs, engine diagnostics, transmission work, suspension, alignments, tires, diesel systems, and more

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  Maintain accurate service records, including customer history and repair documentation

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  Process payments and handle cash transactions accurately and efficiently

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  Proactively follow up with customers to ensure satisfaction and build long-term loyalty

• Minimum of 2 years of experience as an Automotive Service Advisor (required)

• Strong understanding of automotive diagnostics, repair processes, and service operations

• Broad mechanical knowledge, including engines, transmissions, brakes, suspension systems, diesel engines, shocks & struts, and brakes

• Excellent communication skills with the ability to explain technical concepts in a clear, customer-friendly manner

• Proven ability to upsell services ethically while prioritizing customer needs

• Strong organizational and multitasking skills in a high-volume environment

• Solid customer service skills with a focus on relationship building and retention

• Proficiency in service management systems and repair documentation

• Minimum 2 years of experience working with all makes and models (required)

• Ability to commute to Lewisville, TX 75077

• Work location: In person

• 2 years independent (Preferred)

Work Location: In person