Expert Team - Customer Trainer

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

As an Expert Team Trainer, you serve as the primary product educator for our customers. Your mission is to lead comprehensive training sessions that ensure users—from paralegals to partners—fully master the suite’s capabilities.

 

Our trainers are more than product experts; they are dedicated partners in our customers' success. By pairing a supportive, patient approach with comprehensive mastery of the Filevine suite of products, they meet users at their current level and guide them toward total software fluency through trainings conducted via Zoom and in-person

 

 

Own the Collective Outcome: Act as a primary catalyst for product adoption by taking accountability for the success of every interaction. You will support the team in ensuring that every resolution moves the customer closer to seamless, everyday use of the Filevine product suite.

Consultative Training: Your mission is to transform a user’s "How do I...?" into a confident "I've got this." By translating customer goals into clear, actionable workflows, you ensure every interaction builds the fluency needed for long-term success. You are the architect of the "lightbulb moments" that lead to massive software adoption.

On-Site Impact: Be the face of Filevine in the field. You’ll travel periodically to lead immersive, in-person training sessions, transforming complex workflows into everyday wins for our customers right where they work.

 

LEX User Summit - As an Expert Team Trainer, you will serve as a technical ambassador at our LEX User Summit, engaging directly with customers to resolve complex queries and sharing advanced system knowledge to ensure optimal platform utilization