Program Lead Technician – Fleet Maintenance (Shop & Mobile)

The Technical Development Technician serves as the lead technician program owner across the M&R network, responsible for developing, training, and auditing all technicians internally. This role combines advanced diagnostic expertise with organizational oversight to ensure uniform repair quality, technician capability growth, and cost-efficient maintenance practices. The incumbent owns the technical development pipeline, mechanic efficiency, and compliance across shop and mobile operations.

Technical Leadership & Development

• Act as the program lead technician, providing diagnostic support and troubleshooting guidance for complex mechanical and electrical issues (tractors, trailers, containers, reefers, chassis).
• Author and maintain technical SOPs for PMs, major repairs, and diagnostics.
• Train, certify and mentor, shop and mobile technicians to standardized benchmarks (OEM, internal SOPs).
• Develop and maintain the Technician Development Roadmap, defining competencies from entry level through master certification.
• Collaborate cross-departmentally to identify failure trends related to technician retention and implement corrective actions.
• Oversee the upfit and design of mobile service trucks, including tooling and diagnostic system configurations.
• Track technician productivity, rework rate, and maintenance location performance using data generated by Fleet Maintenance Management Systems such as TMT and REACH.
• Report on results and impact to Fleet Maintenance leadership.
• Recommend changes to technician, tooling, and training investments based on performance data.
• Provide field-level diagnostic and repair support during peak workloads or critical breakdowns.
• Lead on-site technical audits for new shop locations.
• Validate and refine mobile maintenance processes to ensure consistency with in-shop standards.

• Minimum 6+ years of progressive diesel or fleet maintenance experience (tractor/trailer/mobile).
• Advanced diagnostic capability (electrical, emissions, refrigeration, hydraulics).
• Proven record of technician leadership, training, or multi-shop oversight.
• OEM Systems Certified, ASE Master Certifications considered.
• Advanced proficiency in TMT or equivalent Fleet Maintenance System, OEM diagnostic software.
• Strong data-analysis skills (Excel, Power BI, or equivalent) for KPI monitoring.
• Valid CDL A or B preferred; clean MVR required.

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