Firmdale Hotels NYC4d ago

Part Time Server at the Crosby Bar

United States·New YorkPart-time Regularmid

OtherPart Time

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Quick Summary

Overview

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at Crosby Street Hotel,

Technical Tools

OtherPart Time

The Server is responsible for delivering a highly personalized, anticipatory, and detail-oriented dining experience that reflects Firmdale Hotels’ luxury standards. This role requires a strong command of food, beverage, and service techniques, ensuring each guest interaction is seamless, refined, and memorable while consistently exceeding expectations.

Responsibilities

~2 min read

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Provide warm, attentive, and intuitive service, anticipating guest needs and preferences at all times
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Maintain a polished, professional, and courteous demeanor in all guest and team interactions
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Demonstrate a strong commitment to teamwork by supporting servers, back servers, and all hotel colleagues to ensure seamless service execution
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Confidently guide guests through the menu, offering thoughtful recommendations and upselling in a natural, guest-focused manner
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Maintain expert-level knowledge of all menus, ingredients, preparation methods, allergens, and the wine and beverage program
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Ensure all food and beverage orders are accurately entered into POS systems (Micros) and delivered according to proper service standards and timing
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Pace and coordinate courses effectively to support kitchen and bar operations while enhancing the guest experience
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Uphold all allergy and dietary restriction protocols with precision and care
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Execute proper table maintenance, clearing, and resetting with attention to detail and efficiency
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Ensure all charges are accurate and assigned to the correct guest checks
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Complete all assigned side work and opening/closing duties to the highest standard
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Maintain immaculate mise en place and service areas at all times
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Adhere to all New York City Health Department standards, food safety regulations, and hotel policies
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Address and resolve guest concerns with professionalism, escalating to management when necessary
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Maintain clear, consistent communication with kitchen, bar, and all hotel departments to ensure operational excellence
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Take ownership of punctuality, reliability, and overall performance standards
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Uphold exceptional grooming, hygiene, and uniform standards in line with luxury hospitality expectations
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Act as an ambassador of the hotel by promoting Firmdale Hotels and its restaurants
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Ability to stand and walk for extended periods throughout scheduled shifts
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Ability to lift, carry, and move up to 50 pounds safely and efficiently
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Ability to perform repetitive motions, including bending, reaching, and carrying trays

What We Offer

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✓Competitive salary

✓Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days

✓Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members

✓Complimentary meals on shift

✓Free uniform dry cleaning service

✓Commuter transit benefits available Day 1

✓Ongoing training and professional development, including annual education reimbursement program up to $3,000

✓Social events throughout the year, including holiday parties, team member appreciation events, and more

✓Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks

✓Departmental and company-wide incentive programs

✓And much more!!

Three Michelin Keys, 2024, 2025
Condé Nast Traveler 'Triple Crown', 2026
Readers' Choice Awards, Condé Nast Traveller, 2024, 2025
Top-Rated Tablet Hotels of All Time, 2025
The Best Boutique Hotels in New York City, Travel + Leisure, 2024
Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI)