Banking Services Supervisor (Hybrid in CA)

• →Supervise the daily activities of team members responsible for handling incoming client calls and processing service requests in a timely and accurate manner
• →Provide leadership, coaching, training, performance feedback, and employee development support to ensure high levels of service and productivity
• →Assist with personnel management activities, including scheduling, performance management, and ensuring compliance with applicable wage and hour regulations
• →Participate in workforce planning, goal setting, and operational improvement initiatives within the functional area
• →Process client transaction requests received through phone, fax, email, or mail and assist with special projects as assigned
• →Serve as an advocate for team members by supporting employee engagement initiatives and communicating compensation or organizational updates as appropriate
• →Interview candidates and provide hiring recommendations to management
• →Prepare and deliver regular operational updates, performance metrics, and status reports to leadership
• →Perform other duties and special assignments as needed to support business objectives

• Bachelor’s degree or equivalent combination of education and experience
• 3-5 years of directly related experience in a banking services environment
• 2+ years demonstrated experience in a lead or supervisory role
• Demonstrated success in managing day-to-day operational responsibilities while contributing to the development, execution, and completion of projects within their area of expertise
• Ability to implement, monitor, and enforce processes that ensure compliance, accuracy, and quality standards
• Developing leadership skills with the ability to guide, support, and influence team members
• Provides accurate and reliable information while demonstrating strong listening, communication, and interpersonal skills

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.