Digital Banking Sales Specialist

Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

To obtain, retain and grow existing digital and online client portfolios through proactive sales engagement, effective deployment of appropriate digital banking solutions, identification of revenue opportunities and delivery of excellent client service, supporting increased digital adoption, customer satisfaction, revenue growth and market share.

• Drive the acquisition, retention and growth of digital banking clients within allocated portfolios.
• Promote digital banking solutions and relevant Group products during client implementation interactions
• Identify and pursue sales opportunities across digital banking and related transactional banking solutions.
• Assist clients with understanding, accessing and utilising digital banking features and functionality
• Identify applicable opportunities to grow digital usage or product penetration within existing client portfolios
• Conduct client needs analyses and recommend appropriate digital and online banking solutions.
• Achieve agreed sales, revenue, activation and digital adoption targets
• Monitor client utilisation and engagement levels and implement strategies to improve adoption and retention.
• Adhere to digital banking policies, regulatory requirements, information security standards and client confidentiality obligations
• Contribute to client retention through consistent, reliable and solution‑focused implementation support
• Maintain clear and complete records of client interactions, implementation actions and outcomes
• Identify market trends, competitor activities and client needs to support business development initiatives.

• A Relevant degree in Banking, Business Administration or related discipline
• 1–3 years’ experience in client onboarding, digital banking support, implementation or customer service environments

• Opportunities to network and collaborate
• Challenging Working Environment
• Opportunities to innovate

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courages – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

All appointments will be made in line with FirstRand Namibia’s Employment Equity plan.

The Group actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Group should they require reasonable accommodation

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