Product Specialist (Capability - Payment Platform)

Help define and prioritise user stories/features for modernisation phases (e.g., API enablement, real-time capabilities, ISO 20022 readiness, legacy decoupling). Participate in backlog grooming, sprint planning, Agile ceremonies and support incremental delivery of modern components.

Collect/document business, operational, and technical needs related to modernisation/enhancements of payment capabilities (e.g., migration requirements, data mapping for richer standards, integration with new rails). Translate needs into clear specifications for engineering teams.

• Bachelor's degree in business, Finance, Computer Science, Information Systems, Economics, or a related field will be preferred
• At least 2 years in fintech, banking and payments,
• Experience in product support, business analysis, operations, or a technical/analytical role and exposure to payment system projects (even legacy support or initial modernisation phases) is valuable
• Experience with SQL, data analysis tools or basic API testing
• Basic understanding of payment flows, legacy vs. modern architectures (e.g., API-first, real-time vs. batch), and standards like ISO 20022. Familiarity with Agile tools (Jira, Confluence).

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Track key platform health metrics, transaction success rates, and operational KPIs. Help investigate and resolve production issues, working closely with engineering, operations, and support teams. Report on metrics for both legacy and modern environments (transaction success, uptime, migration progress, cost impacts). Assist in issue resolution during phased rollouts and cutovers.

Maintain/update capability documentation, including process flows, API specs, migration guides, capability matrices, and transition playbooks. Contribute to knowledge sharing across teams.

Support UAT, regression, and validation for modernisation releases (new APIs, real-time flows, tokenization/security enhancements). Help ensure releases meet quality, compliance, performance standards, and stability across old/new systems.

Act as a point of contact for day-to-day queries from operations, compliance, risk, and business teams. Facilitate communication between product, engineering, and support functions.

Research payment modernisation trends (cloud-native design, ISO 20022 benefits, real-time rails, fraud prevention in instant payments) and provide basic insights to inform discussions. Identify opportunities to enhance platform usability, efficiency, or compliance. Participate in retrospectives and process optimization initiatives.

Identify opportunities to enhance modernisation processes, reduce technical debt, or improve usability in the evolving platform.