Subaru Love Encore Delivery Specialist/Customer Agent

USA·Gaithersburgmid

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Quick Summary

Overview

Description Hiring Immediately, Subaru Love Encore Delivery Specialist/Customer Agent. Full training and benefits The Subaru Delivery Specialist is responsible for delivering comprehensive product information and a superior customer experience before, during and after the sales process.

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Description

What We Offer

~1 min read

The Subaru Delivery Specialist is responsible for delivering comprehensive product information and a superior customer experience before, during and after the sales process. We are currently seeking a unique individual that understands and can relay complex technology to customers and enjoys doing it. The individual we seek will be technically savvy and possess exceptional customer handling skills.

Responsibilities

~2 min read

→Provide an outstanding customer experience in each customer interaction that drives loyalty to the retailer and Subaru.
→Engage customers to return to the retailer for a Love-Encore redelivery and perform a customer focused explanation of sophisticated systems for customer understanding and satisfaction.
→Provide a comprehensive and detailed Subaru delivery explaining all Subaru manuals, brochures, and literature.
→Provide and offer comprehensive product information throughout the sales process to customers.
→Support the Sales Consultant with customer questions regarding product features and benefits.
→Locate and collect technical Subaru information and make it available as a resource for the entire retailer staff.
→Be able to meet and greet and interact with customers effectively.
→Fully explain Subaru features, applications, and benefits.
→Follow-up with Subaru customers after the sale and all deliveries to ensure the customer is satisfied to positively impact customer loyalty.
→Strong computer and phone skills.
→Acquire and maintain knowledge on all Subaru vehicles and technology.
→Attend and graduate from the Subaru Star Academy (Boot Camp).
→Attain Subaru Delivery Specialist Certification.
→Study and understand Subaru competitors and the Subaru advantages over each.
→Achieve customer satisfaction targets as assigned by management.
→Uphold high ethical standards and maintain a professional appearance at all times.