Mid-Market Account Director

The Mid-Market Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Mid-Market Account Director’s primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9.

A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.
We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.

Key Responsibilities:

Customer Relationship Management

• Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.

• →Minimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000>
• →Be able to work independently and as part of a team in a fast pace, rapid change environment.
• →Success selling at the C-level
• →Documented track record of sales excellence
• →A proven sales hunter and closer
• →Superior professional presence and business acumen

The Mid-Market Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.