CHIP Client Success & Account Growth Manager - VISA NEEDED - Hybrid GDL MX

• Advanced or fluent English (almost native preferred)
• Experience working directly with U.S.-based customers.

• Currently living in Guadalajara, Jalisco.
• Valid U.S. visa and availability for occasional business travel.
• 2+ years of experience in B2B Account Management, Customer Success, Client Partnerships, or relationship-based sales.
• Experience managing and growing a customer portfolio or book of business.
• Proven results in customer retention, reactivation, adoption, renewals, upselling, cross-selling, or account expansion.
• Experience working toward measurable retention, revenue, growth, adoption, or quota-based goals.
• Strong relationship-building, negotiation, objection-handling, and stakeholder management skills.
• Comfortable with proactive outreach, difficult customer conversations, and persistent follow-up.
• Organized, resilient, hands-on, and comfortable working in a fast-paced environment where processes are still evolving.
• Comfortable with performance-based compensation.

Preferred Experience

• SaaS, technology, healthcare, senior living, staffing, marketplaces, hospitality, insurance, or another B2B customer-focused industry.
• Salesforce, HubSpot, or a similar CRM.
• Experience building customer programs or processes from scratch.
• Previous work in a startup, scale-up, or performance-driven environment.

The Ideal Candidate

You build authentic customer relationships while maintaining a strong commercial mindset. You proactively create opportunities instead of waiting for customers to contact you, take ownership from beginning to end, and remain persistent when customers are unresponsive or initially resistant.

You are comfortable balancing customer happiness with retention and account growth, influencing both clients and internal teams, and being accountable for measurable results.