Business Analyst - UK, South Africa or India

India·Mumbaimid

Business AnalystData & AI

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Business AnalystData & AI

Business Analyst – M&E 2030 Transformation Portfolio

ABOUT THE OPPORTUNITY

The M&E 2030 Transformation Portfolio is the delivery engine behind FCM Meetings & Events’ Five Big Moves - the multi-year portfolio reshaping how we operate, sell and scale globally. It spans four pillars: Foundations & Innovations (our Core Programme), the Single Operating Model, Regional Projects, and M&A Integration.

We’re looking for a Business Analyst with at least two years’ experience to join the Portfolio Delivery team. Your primary focus will be Foundations & Innovations - the programme building our core tech and process backbone - but you’ll flex across other pillars as portfolio priorities shift.

Accountabilities are structured around the M&E 2030 Business Analysis Service Framework (BASF), which sets out six core areas of BA service across the portfolio - from problem analysis through to supporting change deployment.

You’ll bring proven analytical thinking, genuine curiosity for how things work, and the communication skills to turn complexity into clarity - ideally with BA experience gained in travel, events or MICE environments. If you’re someone who sees inefficiency and wants to fix it, this role was written for you.

Your reward? A front-row seat across the entire M&E 2030 portfolio, real variety in the problems you solve, and the platform to build a career in global transformation and delivery.

KEY RESPONSIBILITIES

Conduct situation investigations, stakeholder interviews, surveys, and root cause analysis to identify business problems and opportunities.
Gather, analyse, and document business requirements for new or enhanced systems and processes.
Facilitate workshops and engage stakeholders across regions, cultures, and time zones.
Support feasibility assessments, business case development, cost-benefit analysis, and ROI modelling.
Analyse and optimise business processes using BPMN, UML, Value Stream Mapping, and Lean methodologies.
Develop user stories, use cases, functional specifications, and supporting documentation.
Support User Acceptance Testing (UAT), including test script development, coordination, and validation activities.
Contribute to change management, training, stakeholder communications, and adoption activities.
Work across multiple transformation initiatives and portfolio pillars as priorities evolve.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

Minimum 2 years' experience as a Business Analyst or in a similar process or requirements-focused role.
Experience within Corporate Travel, Meetings, Incentives, Conferences and Exhibitions (MICE) environments strongly preferred.
Demonstrated experience across the BA lifecycle, including problem analysis, process mapping, requirements definition, and business case development.
Experience working in global or matrixed organisations.
Hands-on experience with tools such as Smartsheet, Visio, Lucidchart, JIRA, Confluence, or equivalent
Experience supporting UAT, change initiatives, and training deployment.
Experience facilitating workshops and stakeholder engagement activities.
Business Analysis certification (BCS, IIBA, or equivalent) highly desirable.
Exposure to Agile, Lean, and Change Management methodologies highly desirable.