Flight Centre - Engineering Lead - Order Management Automation - Remote, USA

Virtual - Usalead

OperationsManagement

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Quick Summary

Requirements Summary

VB.NET, C#, TypeScript, JavaScript• Strong API design and integration experience (REST, SOAP, GraphQL)• Experience with enterprise integration patterns (event-driven systems, messaging,

Technical Tools

OperationsManagement

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

About the Role

~3 min read

Step into a global engineering leadership role where you’ll own and shape the future of Order Management Automation across our business. Sitting within the Content & Workflow stream, you’ll lead the evolution of legacy automation (Compleat) while contributing to a next-generation Order Management platform. This is a unique opportunity to balance stability with innovation, driving technical excellence, modern architecture, and AI-powered engineering practices across a distributed team. You’ll play a critical role in ensuring our automation capabilities are reliable today while building what comes next.

Key Responsibilities

Own the technical roadmap for Order Management Automation across Compleat and the emerging Order Management platform
Set and enforce engineering standards across code quality, API design, testing, documentation, and deployment
Make architectural decisions across VB.NET, C#, TypeScript, and JavaScript systems
Drive API design and governance across REST, SOAP, and GraphQL integrations
Lead evaluation of automation approaches, balancing legacy platform stability with future platform direction
Take full ownership of Compleat platform performance, reliability, incident response, and release management
Act as senior escalation point for automation-related technical issues globally
Partner with product and engineering leadership to guide migration from Compleat to the Order Management platform
Contribute to development and integrations on the Order Management platform in alignment with Technical Architect direction
Translate existing automation logic and business rules into scalable platform capabilities
Lead, mentor, and develop a globally distributed engineering team
Manage team capacity, prioritization, and delivery aligned to strategy
Collaborate across time zones with product managers, stakeholders, and business analysts
Embed AI tooling into development workflows, including testing, documentation, and operational efficiency
Evaluate emerging technologies and their relevance to automation and integration
Willingness to travel domestically and internationally every quarter
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• Proven experience leading engineering teams in enterprise environments
• Hands-on multi-stack expertise: VB.NET, C#, TypeScript, JavaScript
• Strong API design and integration experience (REST, SOAP, GraphQL)
• Experience with enterprise integration patterns (event-driven systems, messaging, orchestration)
• Background in automation systems, workflow platforms, or order management systems
• Strong understanding of CI/CD pipelines, DevOps, and source control practices
• Experience managing legacy systems alongside greenfield platform builds
• Familiarity with Azure, GitHub (including Actions), and Datadog (preferred)
• Knowledge of Compleat or similar enterprise automation tools (preferred)
• Experience in travel technology or TMC ecosystems (preferred)
• Strong leadership, communication, and stakeholder management skills
• Passion for AI-augmented engineering and continuous innovation

What We Offer

~3 min read

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

✓Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.

✓Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

✓Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.

✓Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

✓Personal connections: We are a big business founded on personal relationships.

✓Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.

✓A career, not a job: We offer genuine opportunities for people to grow and evolve

✓We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.

✓Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

✓Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.

✓Travel perks/discounts

✓Health & Wellness Programs and Employee Financial Wellness Services

✓National/International Award Nights and Conferences

✓Health benefits including, medical, dental, vision, gender affirming care, and fertility care

✓Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability

✓Flexible Spending Accounts

✓Employee Assistance Program

✓401k program with partial match

✓Tuition Reimbursement Program

✓Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions

✓Global career opportunities in a network of brands and businesses