Workforce Planning Specialist - South Bank, QLD

About the Opportunity

Flight Centre Travel Group (FCTG) is looking for a Workforce Planning Specialist to optimise rostering and drive data led workforce decisions.

You will play a key role in driving efficient, compliant, and data‑led rostering across the business.

As a Workforce Planning Specialist, you will partner closely with leaders and People Experience teams to create smart workforce solutions that balance operational needs with employee experience.

You will champion the rostering system, deliver insights, and ensure compliance, while supporting a fast‑paced, people‑focused environment.

This is an opportunity to make a tangible impact on workforce optimisation and team performance.

What you will do:

• Develop, coordinate, and maintain employee rosters in line with relevant agreements and legislative requirements
• Partner with Team Leaders, Area Leaders, Payroll, and People + Culture to support workforce planning needs
• Deliver and analyse daily workforce data reports to key stakeholders
• Optimise rostering practices to align with business requirements and minimise pay risk
• Use data insights to identify opportunities for improvement in rostering and overtime usage
• Analyse contracted FTE vs rostered shifts to optimise resource allocation
• Facilitate training sessions to ensure leaders understand rostering compliance requirements
• Provide proactive customer service and respond to internal rostering queries
• Manage workload effectively while supporting team priorities and deadlines
• Build strong stakeholder relationships and influence outcomes across the business

What you will need:

• Experience or exposure to rostering, workforce planning, and/or payroll
• Experience using rostering systems - Humanforce/TimeTarget experience is highly desirable
• Strong customer service focus with ability to support internal stakeholders
• Ability to work in a fast‑paced, high‑pressure environment
• Strong interpersonal and communication skills
• Demonstrated ability to build relationships and influence stakeholders
• Highly organised with strong time management skills
• Ability to manage multiple tasks and priorities effectively
• Flexible and adaptable to change
• Ability to work autonomously and deliver outcomes
• Strong attention to detail and problem‑solving capability
• FCTG/Travel and Tourism industry experience is a bonus

What you will enjoy:

🙋🏾‍♀️Culture: you will be employed by Flight Centre Travel Group Australia (FCTG) - an inclusive company that offers a team culture like no other in the industry. We are proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd 2026

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness providers, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - on flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym, fitness classes and wellness programs, end-of-trip facilities

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Embrace the famous Flight Centre culture at our industry and Reward & Recognition events throughout the year, including our most popular events on the calendar, the Global High Achievers Gathering (Bangkok in 2026) and huge EOFY Celebration 

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving; volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect and maintain positive change to the environment

Please Note: Applications can only be considered by candidates who are based in Brisbane or willing to relocate and have the right to work in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.

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