Flowlife3mo ago

Property General Manager

MiamiSalaried, full-timemid

OtherExecutiveChief Executive Officer

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Quick Summary

Overview

About the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform,

Technical Tools

OtherExecutiveChief Executive Officer

About the Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About the Role

We are seeking an experienced and driven General Manager to lead Flow’s newest community. The General Manager will oversee all aspects of property operations, including guest experience, revenue management, distribution, and team leadership. This role requires a passion for hospitality, strong business acumen, and the ability to deliver exceptional results in a start-up environment.

This is an exciting opportunity to lead a unique new property and be part of a growing, innovative hospitality brand. The successful candidate will have the opportunity to make a significant impact on the property's performance and guest experience while growing their career in a dynamic and supportive environment.

Oversee all aspects of property operations, ensuring the highest levels of guest satisfaction, profitability, and efficiency

Develop and implement strategies to optimize revenue, occupancy, and distribution across various channels, working closely with the Distribution Manager and Revenue Management team

Lead and mentor a team of hospitality professionals, fostering a culture of excellence, empowerment, and continuous improvement

Collaborate with Assistant Managers to develop and deliver personalized, memorable experiences for our guests, driving engagement and loyalty

Manage property finances, including budgeting, forecasting, and expense control, to ensure the property meets or exceeds financial targets

Oversee the maintenance and upkeep of the property, working with the maintenance team to ensure all facilities, amenities, and guest rooms are in excellent condition

Build and maintain strong relationships with key stakeholders, including property owners, corporate housing providers, and local community partners

Ensure compliance with all company policies, procedures, and quality standards, as well as local, state, and federal regulations

Analyze performance metrics and guest feedback to identify areas for improvement and implement solutions to drive results

Stay up-to-date on industry trends and best practices, continuously seeking opportunities to innovate and enhance the guest experience

7-10+ years of experience in hospitality management with a proven track record of success in leading properties with multiple asset classes (hotel, F&B, retail etc)

Strong business acumen with expertise in revenue management, distribution, and financial management

Exceptional leadership and coaching skills with the ability to build, motivate, and develop high-performing teams

Excellent communication and interpersonal skills with the ability to build and maintain relationships with guests, colleagues, and partners

Analytical and problem-solving skills with the ability to use data and insights to drive decision-making and continuous improvement

Proficiency in Microsoft Office Suite and experience with property management systems and revenue management software

Flexibility to work evenings, weekends, and holidays as needed