Service Superintendent

The Service Superintendent is responsible for overseeing day-to-day service operations, supporting both office and field teams to ensure projects are completed safely, efficiently, and to a high standard.

Review and document change orders, service requests, and work orders.

Coordinate with the Service Manager on project progress, service priorities and final project details.

Dispatch technicians with clear job instructions and required documentation.

Monitor job performance, material usage, and completion timelines.

Provide regular updates to clients and maintain strong customer relationships.

Support field crews by overseeing and reviewing repairs, inspections, and maintenance work.

Resolve on-site issues and ensure compliance with safety and company policies.

Manage service inventory, equipment, and fleet compliance.

Train, coach, and evaluate technicians and identify future leaders.

Conduct regular site visits to monitor quality, safety, and training needs.

Maintain on-call status for emergency service response.

1-3 years’ experience in a construction environment; Service Roofing experience is considered an asset.

Display excellent interpersonal and communication skills, both written and verbal.

Form and maintain customer relations, in person, through email, and over the phone.

Ability to read and interpret blueprints, work orders, and technical documents.

Ability to multitask, prioritize, stay organized, and perform in a deadline-oriented environment.

Reliable and strong problem-solving skills.

Work independently as well as in a team-based environment.

Work in a fast-paced environment and strong attention to detail.