Application Analyst 2

N/A  

Provide hands-on administration and support for Microsoft 365 collaboration and productivity services in an enterprise environment, with a focus on SharePoint Online, OneDrive, Microsoft Teams, and the Power Platform. This role partners closely with business and technical stakeholders to support site architecture, permissions, workflow automation, and user adoption across Microsoft 365. The position also supports emerging capabilities such as Microsoft Copilot and Power BI, helping ensure users can safely and effectively leverage insights, automation, and AI-enabled features. Strong troubleshooting skills, documentation practices, and an ability to translate technical concepts for non-technical users are essential.

• Experience administering and supporting Microsoft 365 in an enterprise environment

• Strong working knowledge of SharePoint Online, OneDrive, and Microsoft Teams, including permissions, site management, and collaboration features

• Experience supporting or governing SharePoint site architecture, including Classic and Modern site layouts and basic design principles

• Hands-on experience with Microsoft Power Platform (Power Automate and Power Apps) for workflow support and troubleshooting

• Experience working with cloud-based storage and collaboration platforms

• Strong analytical and troubleshooting skills, with the ability to support both technical and non-technical users

• Ability to produce clear technical documentation, including processes, procedures, and user-facing guidance

• Familiarity with Microsoft Power BI, including report consumption, basic troubleshooting, and data access considerations

• Exposure to Microsoft Copilot or other AI-assisted productivity tools, including user support, governance awareness, or adoption enablement

• Awareness of Microsoft 365 roadmap updates, service changes, and cloud feature rollouts

• Experience supporting or partnering with governance, security, or compliance teams in a regulated enterprise environment

This position is primarily responsible for providing assistance for analyzing, implementing, modifying and monitoring application performance. The incumbent monitors server applications and performance and participates in discussions on system requirements and objectives based on business needs and performance goals. The incumbent's decisions greatly impact the corporation and the operational effectiveness of the Technology Department.  
 

Provides technical and business support to several defined end user groups. Monitors system health, review logs and reports and escalates issues to vendors. Has technical proficiency with business requirements, application administration and performance and is skilled to work in all phases of hardware, software and application activities.

Analyzes, implements, modifies and monitors application performance. Monitors and tunes server applications and performance. Recommends system requirements and objectives based on business needs and performance goals.  Identifies, explains and resolves application performance issues.

Implements installations and upgrades. Provides technical guidance for business implications of application performance. Assesses and recommends modifications in functions and service to support the evolving needs of the business and growth. Requires good technology project management skills and the ability to communicate with line of business partners and Technology.

Improves reliability and performance of business applications. Troubleshoots system hardware and software, solves complex business problems with hardware, software and databases. Monitors and tunes system to achieve optimum performance and minimize or eliminate down time. Reviews data to solve capacity, limitations and performance issues.

Reviews hardware and software audits for proactive approach. Exerts latitude in determining objectives of assignments. Acts independently on defined project tasks. Develops plans and receives direction from management. Acts a vendor liaison for assigned applications.

Uses technical competencies in business requirements, application administration and performance. Works at a high level in all phases of hardware, software and application activities. Provides technical and business support to a defined end user group. Monitors system health, reviews logs and reports and escalates issues to vendors.

Works independently or as part of a team to achieve results. Follows change control procedures and proposes and discusses application changes. Works with Technology, Project Management Office and lines of business partners and Technology partners to achieve lines of business goals and objectives.  

Works with vendors and external support personnel to resolve issues and improve performance. Collaborates with vendors to fully leverage the application platform to best advantage.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.  Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Associates

6

Excellent customer service skills   

Ability to use general office equipment   

Ability to work and multi-task in a fast paced environment   

Excellent organizational, analytical and interpersonal skills   

Detail-oriented   

Skilled and direct experience working with application administration and support components including hardware, software and databases and recognizing and troubleshooting complex problems with these components

N/A   

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.