Hospitality Director

United States·Indianapolisexecutive

OtherDirector

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Quick Summary

Key Responsibilities

Operational Leadership Oversee daily operations of the conference center, including meeting spaces, catering, AV services,

Requirements Summary

Bachelor’s degree in Hospitality Management, Business, or related field (or equivalent experience) 7+ years of progressive leadership experience in hospitality, conference services,

Technical Tools

OtherDirector

Responsibilities

~3 min read

→Oversee daily operations of the conference center, including meeting spaces, catering, AV services, and reservation systems
→Ensure all events and services are executed to the highest standards of hospitality and professionalism
→Develop and enforce standard operating procedures (SOPs) across all service lines
→Act as the primary point of escalation for service issues and resolve challenges in real time

Catering & Food Service Management

→Direct all on-site conference center catering events in concert with Catering Manager, including corporate dining, meetings, and special events
→Partner with culinary teams to design menus aligned with client expectations and budget goals
→Ensure food quality, presentation, safety, and sanitation standards are consistently met
→Manage inventory, ordering, and vendor relationships

Conference & Event Services

→Oversee the end-to-end event lifecycle, from booking through execution and post-event review
→Ensure seamless coordination between clients, catering, facilities, and AV teams
→Maintain a high-touch, concierge-level experience for clients and guests

Audio-Visual & Technology Services

→Manage AV operations, ensuring all meeting and event technology is functional and up to date
→Oversee AV concierge services, including on-site support and troubleshooting
→Collaborate with IT and external vendors to enhance technology offerings

Room Reservation & Space Management

→Oversee the conference room reservation system and ensure optimal space utilization
→Implement processes to improve booking efficiency and user experience
→Analyze usage data to inform planning and capacity management

Client Relationship Management

→Build and maintain strong relationships with corporate clients and stakeholders
→Lead regular business reviews and gather feedback to continuously improve services
→Anticipate client needs and proactively deliver solutions

Financial & Administrative Oversight

→Manage departmental budgets, P&L, and cost controls
→Track key performance indicators (KPIs) including utilization, revenue, and client satisfaction
→Prepare reports and present operational insights to senior leadership

Team Leadership & Development

→Recruit, train, and manage a cross-functional hospitality team (catering, AV, front-of-house, admin)
→Foster a culture of service excellence, accountability, and continuous improvement
→Develop staff through coaching, performance management, and career growth opportunities

Compliance & Safety

→Ensure compliance with all health, safety, and food handling regulations
→Maintain adherence to corporate policies and industry best practices

Qualifications:

→Bachelor’s degree in Hospitality Management, Business, or related field (or equivalent experience)
→7+ years of progressive leadership experience in hospitality, conference services, or corporate dining
→Strong background in catering, event management, and multi-service operations
→Experience managing AV services and conference technologies preferred
→Proven financial acumen with P&L responsibility
→Excellent leadership, communication, and client relationship skills
→Highly organized with the ability to manage multiple priorities in a fast-paced environment

Key Competencies: