Customer Onboarding Specialist

We are currently seeking a talented and motivated Customer Onboarding Specialist to join our team in Egypt serving our clients in the UAE market. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices..

• You will be serving our clients in the UAE market
• Responsible for scheduling the Installation appointments with the clients and ensuring that the site is ready for installation
• Responsible for scheduling Backend On-Site training requests
• Responsible for scheduling On-Site Technical visits, whether normal or emergency cases
• Responsible for the onboarding process of the customer for all products, including "RMS, Foodics online, and Foodics pay
• Responsible for Checking and monitoring the tasks and projects assigned and delivering the services based on the SLAs
• Performing phone customers to educate them about onboarding sequences
• Training the clients on How to set up a Foodics menu; inventory products on Foodics.
• Responsible for building customer menus, Recipes, and inventory items.
• Responsible for customers' menu and inventory updates.

• Holder of Diploma or Bachelor's Degree (in Networking, Computer Information System, Computer Science is a plus).
• Working experience of at least 1-2 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies
• Excellent problem-solving skills
• Must have strong and excellent communication skills both written and oral
• Fluent in English and Arabic is a must
• Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously
• Must be flexible to work in a fast-paced and evolving environment

• Previous experience in the SaaS, technology, or F&B industry.
• A collaborative team player with a passion for driving growth and innovation.