Foodsmart12h ago

New

USD 160000–180000/yr

Client Success Director

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OtherClient Success Director

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Quick Summary

Overview

About Foodsmart:Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. Powered by a national network of Registered Dietitians,

Technical Tools

OtherClient Success Director

About the Role

~4 min read

This role leads Foodsmart's Client Success function within our Commercial Organization, owning day-to-day client health, satisfaction, and issue resolution across our client base. You will manage a team of Client Success Managers, build the playbooks, tools, and escalation infrastructure that let the function scale, and partner closely with Account Executive leadership on the connection between client health and commercial strategy. You will also personally step in on the most complex client situations to drive accountability and resolution across the organization.

Team Leadership & Development

Manage, coach, and grow a team of Client Success Managers, including performance management, career development, and day-to-day support

Build hiring plans and take part in recruiting as the team's needs evolve

Set clear expectations and rhythms for how the team monitors account health, triages issues, and communicates status internally

Client Health & Escalation Ownership

Own client satisfaction and health outcomes; support the client relationship across its full lifecycle - from implementation and onboarding, through client education, ongoing reporting, and renewal execution

Act as the ultimate internal escalation point for the most critical, executive-level client issues, mobilizing cross-functional leadership (Product, Clinical, Legal, executive team) as needed to ensure clarity and accountability

Lead resolution of the highest-stakes client pain points, making sound judgment calls under pressure and ensuring nothing falls through the cracks

Commercial Partnership & Cross-Functional Alignment

Partner with Account Executive leadership on the connection between client health and renewal and expansion strategy, making sure CS insights are structurally built into commercial planning

Represent Client Success in cross-functional and executive conversations as a credible voice on client health and risk

Coordinate with Product, Clinical, Operations, and Support leadership to resolve systemic issues affecting multiple accounts

Utilization & Performance Reporting

Partner with Data & Analytics team to create and maintain client-facing utilization and performance reporting across the CS portfolio, ensuring accuracy, consistency, and timely delivery

Monitor program-level data, including member enrollment, utilization, engagement, and clinical outcomes, to identify trends and surface proactive action items

Ensure the CS team can confidently interpret and present data, ROI, and clinical metrics that demonstrate value to clients

Work with cross-functional teams to strengthen the tools and dashboards used for internal reporting

Program & Process Leadership

Own Client Success playbooks, health-scoring methodology, and escalation frameworks, and evolve them as the client base grows

Establish and maintain reporting cadences that give leadership visibility into account health and risk

Lead initiatives to improve how the Client Success function operates, including tooling, process, and team structure

A people leader who genuinely enjoys coaching others and helping them grow

Calm and decisive under pressure -- the person a team turns to when a client situation gets complicated

Comfortable operating at both the strategic level (playbooks, planning, cross-functional alignment) and the tactical level (jumping into an account when needed)

Someone who builds trust easily with senior stakeholders, both internally and with clients

A clear, structured communicator who keeps people informed without over-explaining

Genuinely curious about process -- always looking for ways to make the team's work more consistent and scalable

Required:

10+ years in healthcare services, consulting, or clinical services in a client-facing or client success role, including experience managing a team

A track record of stabilizing at-risk client relationships and driving satisfaction outcomes

Familiarity with health plan lines of business (Medicare Advantage, Managed Medicaid, Commercial) and how health plan/health system contracting works

Experience partnering with a commercial or account management function on renewal and expansion strategy

Excellent communication skills and comfort presenting to senior internal and external stakeholders

Proficiency with CRM platforms (Salesforce or equivalent)

Preferred:

Experience with food-as-medicine programs, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services

Experience building or scaling a client success function from an early stage

Bachelor's degree in business, public health, nutrition, healthcare administration, or a related field

What We Offer

~1 min read

✅ Remote-First Company
✅ Unlimited PTO
✅ Flexible & remote location
✅ Healthcare Coverage (Medical, Dental, Vision)
✅ 401k & bonus
✅ Registered Dietitian Sessions

Foodsmart is an Equal Opportunity Employer. It is our firm policy to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin, citizenship status, religious creed, age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

Listing Details

Posted: September 17, 2026
First seen: September 18, 2026
Last seen: September 18, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 87%
Scored at: September 18, 2026

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Foodsmart

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Foodsmart is a telehealth company providing personalized nutrition plans and guidance through registered dietitians, along with tools for meal planning and food delivery, to improve health outcomes.

Employees

750

Founded

2010

Domain

foodsmart.com

Jobs

View 35 jobs

View company profile

Salary

USD 160000–180000

per year