Service and Operations Partner

As a Service and Operations Partner, you’ll be a trusted, hands-on partner to our owner-operators and store teams, helping lift operational performance where it matters most – in store!

This is a field-based role with real impact. You’ll work alongside store teams to improve day-to-day efficiency, embed consistent ways of working, and turn insights into practical action that enhances customer experience and reduces the cost of doing business.

• Store partnership & support – building strong relationships and providing hands-on operational guidance
• Operational coaching – helping teams improve productivity and reduce waste through practical, in-store coaching
• Change delivery – supporting deployments, system changes, and new store readiness
• Performance improvement – using data and reporting to identify opportunities and drive better outcomes

You’re a practical, commercially-minded retail expert who thrives in-store and knows how to make things work better. You build trust quickly, influence confidently, and bring others on the journey with you.

You’ll bring:

• 5+ years’ experience in retail operations, store support, or operational change environments
• Hands-on experience supporting store openings, refurbishments, or system deployments
• Strong knowledge of retail systems (POS, EFT, SAP, back office)
• Confidence using data and reporting to identify improvements and drive performance
• The ability to partner credibly with store owners and balance compliance with commercial outcomes
• Sound judgement and the ability to prioritise what matters most for service, cost, and risk

You’ll also be comfortable working across both field and central teams, with a high level of autonomy and accountability.