Senior Associate, Fraud & Complaints, Solar Servicing

Investigate and solve fraud cases using various tools available: LexisNexis, DataTree, Emailage, analytical data, and others 

Investigate, respond to, and resolve routine and high-risk borrower complaints, including Social Media disputes (BBB, Yelp, Facebook) 

Resolve FCRA disputes 

Gather and analyze evidence, employing a variety of investigative techniques, such as loan material review, forensic accounting, call listening, data analysis, and interviews, to uncover fraudulent schemes and identify responsible parties 

Perform investigations at the direction of internal and external counsel, and draft first-pass legal responses and recommendations 

Collaborate with internal stakeholders to ensure appropriate actions are taken to detect, address, and prevent future occurrences of identified fraud cases 

Assist in the development and implementation of risk-based prevention strategies and controls to mitigate risks and safeguard company assets 

Stay up to date with emerging fraud trends, industry best practices, and regulatory requirements related to fraud detection and prevention 

Create comprehensive investigative reports, documenting findings, recommendations, and actions taken to address fraud or complaint incidents, as needed  

Assist in the development and implementation of fraud detection tools and systems to enhance the Company's ability to identify potentially fraudulent activities 

Assist with training and aid vendor team supporting fraud and complaint investigations 

Identify and support process enhancements to streamline processes for Fraud & Complaints team 

Execute on special projects 

Perform other duties as assigned  

High School Diploma required; Bachelor’s Degree preferred 

Minimum of 3 years of experience within fraud investigation, conducting complex investigations (preferably in a corporate or financial institution setting) required  

Knowledge of lending regulations, and some or all: FCRA, SCRA, Reg Z, UDAAP, BSA/AML, TILA, OFAC required  

Comfortable reviewing loan and financial transaction information 

Proficient with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) LexisNexis, Snowflake, SQL, DataTree, Emailage 

Ability to see patterns, trends, and spot suspicious behavior 

Proficient in utilizing data analysis tools and techniques to identify patterns, anomalies, and trends indicative of fraudulent activities 

Proficient in conducting online investigative research using search engines and open-source intelligence techniques 

Strong knowledge of fraud detection and prevention techniques and a solid understanding of relevant laws, regulations, and industry standards 

Ability to present complex findings and recommendations to technical and non-technical stakeholders 

High ethical standards and integrity, maintaining confidentiality and professionalism throughout investigations 

Bilingual (English / Spanish) preferred, but not required 

Advanced certifications such as Certified Fraud Examiner (CFE) preferred, but not required  

Experience with fraud or complaint handling in the solar industry preferred, but not required 

Experience with fraud detection software and knowledge of relevant technologies)   

Excellent verbal, written, and interpersonal communication skills   

Strong organizational skills and attention to detail    

Outstanding problem-solving and time management skills   

Self-motivated, self-directed, and results-oriented  

Adaptable and able to multitask in a fast-paced environment   

Can work independently and within a team; solution-oriented with a collaborative approach