Senior Manager, Licensing & Compliance, Solar Servicing

Identify and mitigate potential compliance risks for the Bank's Solar Servicing business 

Support the design of compliant programs, advising business leaders on regulatory requirements and emerging regulatory risks, and reporting on risks and issues 

Partner closely with business on growth and other initiatives 

Provide support and subject matter expertise for the evaluation and development of risk assessments, effective regulatory compliance internal controls, issues management, program governance, and process improvements 

Be the primary point of contact for filing Solar Servicing’s licensing annual reports; obtaining and maintaining state licenses for Solar Servicing’s licensed activities; and state examinations (including exam responses, escalating findings, and ensuring timely remediation and closure of action items) 

Manage a comprehensive compliance monitoring and testing program using risk-based methodologies and deliver actionable reporting and insights to senior management 

Oversee third-party servicers to ensure regulatory compliance, including performance monitoring, risk identification, and remediation 

Provide guidance to business partners on servicing laws and regulations 

Support efforts to monitor regulatory and legal developments, including assessing impacts to business  

Support the application of corporate compliance policies and review of procedures developed by the business 

Establish and maintain relationships with internal and external business partners through coordination on consumer servicing matters 

Perform other duties as assigned 

Bachelor’s Degree required; Master’s Degree preferred  

Minimum of 6 years of experience in servicing and debt collection compliance, licensing, or a related function within financial services or another highly regulated industry required 

Ability to read and interpret technical or regulatory language and convert to plain language within business practices 

Ability to think independently, take ownership, and drive initiatives to resolution while reporting appropriately on progress made and issues encountered 

Demonstrated application of consumer protection laws and regulations such as TILA/Regulation Z, ECOA/Regulation B, FCRA Including Red Flags Rule, FACTA, FDCPA, MLA, SCRA, BSA/AML, EFTA, UDAAP, and GLBA 

State servicing law knowledge is a plus  

Ability to travel 10% of the year 

Ability to learn new laws, rules, and regulations   

Professional certifications(s) such as Paralegal, Certified Regulatory Compliance Manager (CRCM), Certified Risk Professional (CRP), Certified Anti-Money Laundering Specialist (CAMS), Certified Information Privacy Professional, or Certified Internal Auditor (CIA) preferred 

Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)   

Excellent verbal, written, and interpersonal communication skills   

Strong organizational skills and attention to detail    

Outstanding problem-solving and time management skills   

Self-motivated, self-directed, and results-oriented  

Adaptable and able to multitask in a fast-paced environment   

Can work independently and within a team; solution-oriented with a collaborative approach