Funeral Director/Embalmer

The Funeral Director/Embalmer manages all phases of the funeral arrangement, from setting up funeral services to final disposition. 

• →Ensures every client family is presented with all service and merchandise options -- Every Family, Every Option, Every Time
• →Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
• →Acts to improve market share through participation in community events, groups, organizations, and other community relationships as assigned by your supervisor
• →Carries out other projects/duties as assigned (i.e., car washing, building/equipment repair, pre-need arrangement planning)
• →Oversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the location
• →Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations
• →Works on-call/first call, in rotation as assigned (i.e., phone, face to face, at the hospital, hospice, residence)
• →Transfers decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on as-needed basis (per appropriate licensing) to the instructions obtained from the family
• →Meets with client families to listen, educate, and arrange personalized funeral services and ensures their experience with the business is of the highest quality
• →Completes tasks and details resulting from the arrangement conference
• →Ensures proper paperwork, including permits and certificates, are completed timely and following relevant laws and regulations
• →Conducts and attends funeral services regularly
• →Leads all post-service follow-ups as needed

• Current state licensure for funeral directing & embalming
• Self-motivated and energetic
• Strong oral and written communication skills
• Caring, empathetic, and committed to providing best-in-class service to customers
• Sensitivity and knowledge of different philosophical systems and religions 
• Knowledge of basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture 
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) 
• Valid state-issued driver's license with a clear driving record

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