Cluster Reservations Agent

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

People Functions

• Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.

• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

• Assist in other areas of the department as needed.

Product Functions

• Assume responsibility for the execution of the Reservation Department’s policies and procedures and manage the daily operations.
• Maintain reservation standard
• Display a high level of integrity and professionalism all times in dealing with guests and employees.
• Work with Sales and Catering team in handling group bookings.
• Control all suite reservation in conjunction with Front Office team and ensure special handling of top corporate clients, VIPs and return guest.
• Ensure familiar with all guest rooms, selling techniques, hotel facilities, services, special activities and to ensure proper follow up all special guest requests
• Perform any additional duties as assigned by the Director of Marketing, Reservation Manager and Supervisor.

Profit Functions

• Handle and maintain accurate records on pick-up, cancellations, no shows and sources/market segment of reservation.

• Advise Reservation Manager of any deviations in rate applications or reservation arrangement.

High School education or equivalent experience

Preferred one to two years experience in related position with Four Seasons or other organization

•     40 working hours per week. 

•     10 days off every month except February　（9 days）