Concierge Intern - Four Seasons Resort Mallorca at Formentor (Season 2027)

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the role 

As a Concierge Intern, you will support the concierge and guest services team in delivering exceptional, personalized service to our guests. This internship provides hands-on exposure to luxury hospitality while developing knowledge of the destination, guest service standards, and Concierge operations. Under the guidance of the Concierge team, the Intern will assist with guest requests, recommendations, reservations, transportation arrangements, and special experiences, always delivering service with warmth, professionalism, and attention to detail. 

What you will do 

• Provide personalized recommendations and expert destination guidance on local attractions, restaurants, cultural experiences, outdoor activities, wellness offerings, and bespoke excursions. 

• Arrange and coordinate guest requests, including restaurant reservations, transportation, yacht charters, tours, spa appointments, activities, and special events. 

• Deliver warm, intuitive, and anticipatory service, identifying opportunities to personalize each guest's stay and exceed expectations. 

• Respond to guest inquiries and requests promptly, professionally, and efficiently through all communication channels, including in person, telephone, email, and messaging platforms. 

• Maintain detailed knowledge of the resort's facilities, services, outlets, and experiences, as well as current information on the local area and destination offerings. 

• Handle special requests and bespoke arrangements for VIP guests, celebrations, family travel, milestone occasions, and unique experiences. 

• Coordinate closely with external partners, vendors, and local service providers to ensure seamless execution of guest arrangements and experiences. 

• Collaborate effectively with Front Office, Guest Services, Guest Experience, Housekeeping, Food & Beverage, Security, and other resort departments to ensure guest requests are communicated and fulfilled efficiently. 

• Support daily Concierge operations, including opening and closing procedures, daily checklists, operational reports, shift handovers, and follow-up on outstanding requests. 

• Accurately document guest preferences, requests, and interactions within hotel systems to support personalized and consistent service throughout the guest journey. 

• Assist with administrative responsibilities, including confirmations, vouchers, invoicing, billing verification, and vendor documentation. 

• Develop an understanding of vendor agreements, contracts, and invoicing procedures, ensuring compliance with resort standards and financial procedures. 

• Monitor and follow up on all guest arrangements to ensure services are delivered as expected and any issues are resolved proactively. 

• Manage guest feedback, concerns, and service recovery opportunities with professionalism, empathy, and a solutions-oriented approach, escalating when appropriate. 

• Promote resort experiences, amenities, and curated activities that enhance the guest experience and support resort revenue objectives. 

• Maintain the highest standards of confidentiality, discretion, and professionalism when handling guest information, preferences, and sensitive requests. 

• Ensure compliance with Four Seasons policies, service standards, and brand expectations while consistently delivering exceptional guest experiences. 

• Drive resort vehicles or buggies within the property when required and authorized, adhering to all safety procedures and operational guidelines. 

• Create meaningful guest connections and memorable experiences by embodying the Four Seasons Golden Rule and commitment to luxury hospitality excellence. 

What you bring 

• Exceptional Customer Service Skills: A genuine interest in hospitality and a strong desire to anticipate and fulfill guest needs with a friendly and welcoming attitude.  

• Excellent Communication Skills: Ability to communicate clearly, professionally, and confidently with guests, colleagues, and external partners.  

• Local Knowledge and Curiosity: Interest in developing strong knowledge of Mallorca, including restaurants, attractions, activities, events, and local experiences.  

• Attention to Detail: Ability to ensure accuracy when assisting with reservations, bookings, guest preferences, and special requests.  

• Problem-Solving Skills: Ability to think proactively and assist in finding appropriate solutions to guest requests and inquiries.  

• Multitasking Ability: Capacity to manage different requests and priorities in a dynamic hospitality environment while maintaining service quality.  

• Professionalism and Discretion: Ability to handle guest information with confidentiality and demonstrate a professional attitude at all times.  

• Cultural Awareness: Sensitivity and openness towards different cultures and customs when interacting with international guests.  

• Technological Proficiency: Familiarity with Microsoft Office and willingness to learn hotel management systems and reservation platforms.  

• Flexibility and Adaptability: Comfortable adapting to changing guest needs and operational requirements in a fast-paced environment.  

• Team Player Attitude: Ability to collaborate effectively with the Concierge team and other hotel departments to contribute to a seamless guest experience.  

• Positive Attitude: Enthusiastic, proactive, and eager to learn and develop within a luxury hospitality environment.  

• Legal authorization to complete an internship in Spain. 

Degree: Currently enrolled in Hospitality, Tourism, Business Administration, or a related field. 

Languages: Fluency in both written and spoken English and Spanish.  

What we offer:  

• Competitive Salary, wages, and a comprehensive benefits package. 

• Excellent Training and Development opportunities. 

• Complimentary Accommodation at other Four Seasons Hotels and Resorts. 

• Complimentary Dry Cleaning for Employee Uniforms. 

• Complimentary Employee Meals. 

• Discounts at our hotel restaurants and local services. 

• Possibility of shared accommodation (at a reduced cost) and free transportation to work.Mental Health Support: 24/7 access to professional and confidential psychological assistance. 

Schedule & Hours: Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).