1mo ago

Conference Services Manager

Four Seasons Singaporemid

OtherManager

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Quick Summary

Key Responsibilities

Take ownership of the end-to-end conference servicing journey, from event handover and planning through to execution and post-event follow-up. Build strong relationships with clients,

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OtherManager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive. As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest. If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional. Discover more at press.fourseasons.com/singapore

About the Role

~1 min read

Bring Every Detail Together. Create Experiences That Matter.

As a Conference Services Manager, you will be the key link between our clients and the hotel, transforming event plans into seamless, memorable experiences.

Responsibilities

~2 min read

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Take ownership of the end-to-end conference servicing journey, from event handover and planning through to execution and post-event follow-up.
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Build strong relationships with clients, understanding their objectives, preferences and expectations to create a personalised event experience.
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Conduct planning meetings, site inspections and pre-event discussions to ensure every detail is understood and thoughtfully coordinated.
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Prepare and manage Banquet Event Orders (BEOs) and ensure all event information is accurate, clear and communicated to the relevant teams.
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Coordinate closely with Food & Beverage, Culinary, Engineering, Housekeeping, Front Office and other departments to ensure seamless event execution.
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Lead event briefings and communicate key requirements, timelines, VIP details and special arrangements to all stakeholders.
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Be present during events to anticipate needs, resolve challenges and make real-time decisions, ensuring the experience remains seamless from start to finish.
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Proactively identify potential gaps or challenges before they arise and put solutions in place to ensure flawless delivery.
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Manage last-minute changes and special requests with flexibility and a solutions-focused approach.
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Follow up with clients after events, gather feedback and identify opportunities to further elevate the guest experience.
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Maintain accurate event records, schedules and relevant systems to ensure effective communication and operational continuity.
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Support the team in identifying opportunities to improve processes, enhance service delivery and elevate the overall conference experience and future business partnerships.
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Lead by example and contribute to a culture of collaboration, accountability and continuous improvement.

Bachelor’s Diploma or Bachelor’s degree in Hospitality Management, Events, Business or a related discipline.
Relevant experience in Conference Services, Catering, Banquets, Events or luxury hospitality.
Strong understanding of event planning, conference operations and the end-to-end guest journey.
Exceptional organisational skills and a meticulous eye for detail, with the ability to manage multiple events and priorities simultaneously.
Confident communicator who can build strong relationships with clients and effectively influence and coordinate across departments.
Proactive mindset with the ability to anticipate needs.
Strong ownership and accountability
Team player who enjoys bringing people together and creating alignment across different functions.
Passion for creating seamless, personalised and memorable experiences for guests and clients.
A growth mindset, curiosity and ambition to develop further within luxury hospitality.