Credit Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Maintain harmonious and professional relationship with all departments.

• Conduct training sessions for the Front Office staff and Catering & Sales staff on credit policies and procedures.

• Establish and maintain local credit policies and procedures regarding billing, credit cards, collection, inquiries and check cashing and prepare month-end and year-end reports and reconciliations in accordance with established corporate guidelines.

• Ensure all inquiries from guests or credit card companies are handled promptly (same day if possible) and professionally.

• Ensure prompt and accurate billing for all accounts and timely collection follow-up.

• Maintain credit histories, original approved written requests for credit and other records for regular hotel accounts.

• Ensure that the check-in / check-out procedure adequately protects the hotel without burden or delay to the guests of the hotel.

• Develop and maintain relationships with regular clients to foster communication and assist in collection.

• Prepare and conduct a monthly credit meeting.

• File documents and reports.

• Manage collection of accounts approved for billing and process upon departure payments and supervise the day-to-day activities of the Accounts Receivable staff and evaluate performance based on the hotel policies.

• Recommend improvements in the operation of Accounts Receivable to the Director of Finance.

• Review Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager and Director of Finance if not resolved.

• Investigate all requests for billing as the final authority over credit approval and individual.

• Assist in other areas of the accounting office as needed.

• Perform any additional duties as assigned by the Director of Finance or Assistant Director of Finance.

• At least 2 years of progressive experience in Accounting

• Bachelor’s degree in finance or accounting

• Excellent written and verbal communication skills 

• Strong working knowledge back office accounting systems 

• Excellent emotional intelligence and interpersonal skills