Guest Experience Coordinator

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Nestled in the beautiful Hampshire countryside, Four Seasons Hotel Hampshire offers world‑class hospitality in a stunning setting. Every moment of a guest’s stay matters, and our dedicated Guest Experience team plays a vital role in ensuring seamless, personalised and memorable experiences from start to finish.

We are now seeking a committed and detail‑driven Guest Experience Coordinator to join our Leisure Reservations and PBX Team. This role is essential to maintaining exceptional service quality, supporting guests with warmth and professionalism, and upholding the highest standards of communication and care.

As a Guest Experience Coordinator, you will be a central point of contact for guest enquiries, requests, and reservations. You will bring excellent communication skills, a passion for service, and the ability to multitask and prioritise effectively in a fast‑paced environment.

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  Assist guests with reservation enquiries, room requests, and general information

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  Handle both telephone and written communication with accuracy, warmth and professionalism

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  Liaise closely with hotel departments to ensure seamless coordination of guest needs

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  Support the PBX operation by managing calls promptly and efficiently

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  Anticipate guest expectations, providing personalised suggestions and solutions

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  Maintain detailed records of guest preferences and special requirements

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  Uphold Four Seasons standards of luxury, care and service excellence

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  Ensure all correspondence and booking details are accurate and meticulously organised

• Previous experience in hospitality, guest services, or reservations preferred

• Exceptional attention to detail and strong organisational skills

• Excellent written and verbal communication abilities

• A hospitable nature and genuine passion for delivering outstanding service

• Ability to multitask, prioritise and remain calm under pressure

• Professional, positive, and collaborative attitude

• Flexible availability, including weekends and holidays