Guest Services Attendant

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.     

Job duties include but are not limited to:

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  Answers phone is a warm and friendly manner when a guest calls to retrieve a car.  Collect all the necessary information from the guest so that the car is brought to the drive.

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  Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.

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  Warmly greets guest who wants to retrieve a parked car.  Collects payment for parking services and accurately posts the payment. 

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  Directs valet parkers to retrieve the car.

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  Completes a variety of reports regarding tickets and payments.

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  Attaching rooms to ticket numbers for accurate inventory.

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  Removing physical tickets from the inventory that show that the guest has checked out and the car is no longer in the garage.

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  Maintain a system for new overnight vehicles to be placed into the system with a room number attached.

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  Reporting No Posts accounts and assuring that the correct charges are being inputted by a manager or supervisor in conjunction with Front Desk

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  Reporting a daily list of cars that were not in the system when called for.

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  Glitching shortcomings with guest services.

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  Organize and ensure the cleaning of the hotel house cars and guests' vehicles.

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  Turn in the completed cashier daily folder and make sure all sections are completed. Report any discrepancies.

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  Deposits all cash receipts in accordance with established procedures. 

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  Maintain copies of Cashier checklist, bank audit logs and daily used logs in general.

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  Assist with self-parking credentials and procedures

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  Maintain a clean and organized work area.

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  Create VATS for upcoming events.

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  Complete validations required for upcoming events that require them

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  Maintain inventory for valet tickets.

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  Maintain a flexible schedule

• At least one year experience in luxury hospitality setting as Valet Parking Attendant

•  At least one-year experience in luxury hospitality setting

• Valid California Drivers License

• Full-Time

• AM/PM/Weekend Shifts

• Holidays