Room Service Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Lead, coordinate, and supervise the daily operations of the Room Service In -Room Dining.
• Ensure all guest orders are prepared, delivered and presented in compliance with Four Seasons high standards of quality and timeliness.
• Train, coach and support team members on service standers, luxury sequence of service and orden -taking accuracy.
• Coordinate with Kitchen, Front Office, Housekeeping, and other departments to ensure a seamless guess experience.
• Handle guest requests feedback, and special situations while ensuring guess satisfaction and compliance with hotel standards.
  

• Bachelor's degree in hospitality Busine Administration, Food y Beverage, or a related field.
• Minum 3-5 years of experience in a supervisory or management position.
• Fluent English.
• Strong guest-service orientation and attention detail.
• Knowledge of quality, hygiene, and food safety Standard.

•  Availability to work rotating shifts.
• Availability to work weekends and holidays.
• Flexibility to work according to the hotel's operational needs.