Sales Coordinator

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

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  The Sales Coordinator will support Director of Sales and Sales Managers in the office by providing assistance in all administrative tasks.

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  Handle incoming requests from clients and hotels, act as primary client contact when Sales Managers are out of the office

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  Receive and respond to incoming telephone calls in accordance with Four Seasons Standards.

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  Correspond via email and telephone with clients regarding inquiries, reservations and hotel requests.

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  Prepare accurate written correspondence including letters, contracts, reports, and e-mails using MS Word, MS Excel, Golden Sales & Catering and Outlook.

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  Maintain Golden Sales & Catering accounts, including traces, creating and updating bookings, and systems maintenance.

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  Complete all weekly/monthly reports (including, but not limited to; Forecast, Sales Reports, function room occupancy and availability reports, Accounts lists, etc) on a timely basis.

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  Assume responsibility to enforce corporate standards, monitor all activity in Salesforce such as:  consistent account input, correct booking information, correct use of the system

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  Run all month end reports associated with Corporate Month End and complete the month end tracking spreadsheets.  

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  Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and Planning Committee.

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  Fielding incoming inquiries and distributing to proper recipient.

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  Managing projects related to sales initiatives such as holiday gifts

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  The ability to perform other tasks or projects as assigned by hotel management.

• Excellent communication and organizational skills.

• Can work efficiently and effectively in a fast paced demanding environment.

• Works well under pressure, multitasking, and team player

• Proactive, organized and customer service-oriented

• Take prompt action to begin and accomplish assignments

• Work cooperatively with managers and co-workers

• Remain calm and professional while working under pressure and handle multiple projects/deadlines

• Proficient computer skills (including intermediate to advanced proficiency with MS Word, Excel, PowerPoint, Internet Research, and ideally experience with CRM or other database) necessary to complete sales and marketing support tasks

• Preferably knowledge of Opera and Golden Sales Catering / Delphi  

• Communicate effectively with clients and all levels of management

• Manage and prioritize work with minimal supervision

•  6 days per week over 48 working hours.