Bilingual Case Manager - Outreach

Are you ready to make a real difference in people's lives? Join Fourth Street Clinic as a full-time Bilingual Outreach Case Manager and partner with a vibrant community of individuals seeking support, empowerment, and connection. In this role, you'll celebrate client victories, help overcome challenges, and act as the bridge between hope and stability. Work alongside a passionate team driven by integrity, compassion, and a commitment to client-centered care. Work will primarily be done at HRC's, in this case, Gail Miller Resource Center.

• →Communicate effectively with patients in both English and Spanish, including conducting assessments, providing case management support, explaining services and resources, and coordinating care.
• →Provide culturally responsive support to Spanish-speaking patients and help address language and cultural barriers that may affect access to healthcare, housing, benefits, and community resources.
• →Work collaboratively with members of the Outreach Team and primary care team to identify patients who need case management services.
• →Conduct needs assessments for patients identified as medically vulnerable.
• →Develop and regularly update patient-centered care plans that address areas of need identified through case management assessments.
• →Coordinate the delivery of medical, behavioral health, housing, and supportive services for patients within the clinic and with community partners.
• →Assist patients with linkages to community organizations and service providers who can help meet patient needs.
• →Serve as the primary point of contact for patients transitioning to and from institutional settings to ensure continuity of care and coordinated reentry.
• →Advocate for patients and assist them in navigating complex healthcare, social service, housing, and public benefits systems.
• →Complete and maintain Utah State Case Manager Certification requirements.
• →Maintain knowledge of clinic policies, procedures, systems, and electronic health records.
• →Maintain case management data to facilitate reporting and quality improvement efforts.
• →Maintain accurate, up-to-date records in the clinic's EMR system and ensure documentation supports billing requirements.
• →Support and encourage a collaborative culture that values mutual respect, partnership, learning, and trust.
• →Model positive and appropriate professional behavior.
• →Demonstrate initiative and foster initiative in others.
• →Participate in professional workgroups and organizations as needed.
• →Perform other duties as assigned.

• High school diploma or equivalent.
• Social service, community outreach, case management, or related experience.
• Fluency in English and Spanish (verbal and written) required.
• Ability to work effectively with individuals experiencing homelessness, complex medical conditions, behavioral health challenges, substance use disorders, and other barriers to care.

• Medical case management or care coordination experience
• Experience working with individuals experiencing homelessness or in shelter, resource center, healthcare, or community-based settings.
• Knowledge of local housing, healthcare, and social service resources.
• Experience using trauma-informed, patient-centered, and culturally responsive approaches to service delivery.

• Standard hours: Monday-Friday, 8 am-6 pm

• Outreach requires travel to community sites or Homeless Resource Centers

• Physical requirements include extended periods of standing/walking and occasional lifting

Join Our Team
If you're ready to use your skills and passion to make a meaningful impact in the lives of individuals experiencing homelessness, we want to hear from you! Apply today and become part of a mission-driven, innovative, and collaborative team at Fourth Street Clinic.