Unit Secretary - 4G - Telemetry and Progressive Care - FT - Day

Under the supervision of the department director, manager and/or Registered Nurse, the Unit Secretary is responsible for performing a variety of receptionist and clerical duties relating to the updating and organization of information on the nursing units; coordinating work with the unit as well as with other units/departments; reporting pertinent information to the immediate supervisor; responding to inquiries and requests from staff personnel, etc.

Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

4G is a 47-bed Telemetry and Progressive Care Unit dedicated to providing exceptional care for adult and geriatric patients with acute and complex medical needs. Our team specializes in caring for patients requiring continuous cardiac monitoring and enhanced clinical observation. Our nurses develop expertise in caring for a diverse patient population, including those with heart failure, stroke, pulmonary disorders, diabetes, multisystem illnesses, and post-surgical needs. 

We are proud to be designated as a Magnet® nursing hospital and named A Great Place to Work in Healthcare by Becker’s.

• Receives, greets and directs patients, visitors and hospital personnel.
• Receives requests from patients and families and refers requests to appropriate person.
• Answers the telephone in a professional manner; directs calls to appropriate individuals and/or takes messages. This includes units that forward the phone if no secretary scheduled. 
• Initiates, assembles and maintains medical records for all patients on the assigned departments.
• Assisting staff with picking up blood products, equipment and other essentials for patient care. 
• Completes all forms, requisitions, computer verifications and communications necessary to implement orders.
• Utilizes computer to enter patient admission data, change orders, requisition supplies and generate/receive interdepartmental communications.
• Answering call lights using West-Com system,  assigning phones and trackers. 
• Files diagnostic and laboratory reports in patient’s medical records after review by RN.
• Prepares and processes medical records for transfer within the hospital and to other facilities.
• Prepares discharge charts for Medical Records Department.
• Records and communicates messages.
• Maintains adequate inventory of forms, materials and equipment.

• Prepares specimens for transports and timely delivery to other departments using appropriate communication forms and labeling techniques.
• Prepares forms for charges and credits and maintains department logs, forms and other required statistics.
• Assist unit Nurses in transporting meds by removing them from tube station and placing in locked med station.
• Coordinates specific work tasks with other personnel within the unit as well as within other units and departments in order to ensure smooth and efficient flow of information. 
• Responds to inquiries relating to the employee’s particular area within given timeframes and within established policy.
• Provides assistance to others in areas of expertise and to other nursing departments.
• When applicable, may perform in a Patient Care Companion role where sitting within visual distance of a patient who has orders to be under supervision.  If required to perform this role, employee must have CPR certification.
• ED Unit secretary will initiate consult phone calls to specialty providers
• Performs other job duties as assigned

 Required Knowledge, Skills and Abilities:

• Satisfactory completion of a medical terminology course or one year previous hospital, clerical or receptionist experience.

 Minimum Education, Training, and Experience Required:

• CPR required if filling in for a Patient Care Companion role

Reports to the Department Manager. Receives supervision from Manager, Director, or Registered Nurse.