Technical Support Specialist

Sri Lanka·ColomboFull-timemid

Customer SupportTechnical Support Specialist

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Overview

As a Technical Support Specialist at FreeBalance,

Technical Tools

Customer SupportTechnical Support Specialist

As a Technical Support Specialist at FreeBalance, you will have the opportunity to contribute to our ongoing success by delivering quality and timely technical services during the implementation of our products to our customers for all project deployments. Drawing upon your product/database/solutions expertise and serve as a subject matter expert for technical analysis and specification efforts.

Analyze customer issues such as defects and enhancements and coordinate the delivery to ensure that the customer receives a solution.

Analyze technical requirements and facilitate the resolution whether it is a defect fix or a procedure update to the operation of the FreeBalance Accountability Suite that the customer will need assistance with.

Learn and understand the clients’ current technical environment and recommend possible modifications to ensure optimization of the FreeBalance Accountability Suite for operational use.

Act as primary technical contact for the client during the deployment of new features/functions and modules and provide 1st and 2nd level support for the post implementation period.

Provide 1st and 2nd level support to Government using the government’s internal issue tracking system and ensuring compliance to the SLA.

Entering all issues whether they are flagged defects/enhancements/modifications or queries on operations into the FreeBalance Customer Portal and then flagging them for internal action into the Internal Systems for further analysis/resolution.

Ability to travel locally on an as needed basis

University/College Degree in Computer Science, Systems Engineering, Software Programming, or related field;

Knowledge of enterprise software systems, such as application and database systems, is required at a minimum.

Knowledge of Business Intelligence, Dashboard and Reporting solutions using open source components such as Pentaho, Bootstrap, BIRT and/or Crystal Reports is required;

Must have experience in ANSI SQL with experience in administering Oracle, MS SQL or PostgreSQL Database, including experience in configuring Tomcat Servlet Engine, JBoss Application server or other industry middleware

Experience in Database clustering and performance monitoring would be considered an asset;

Experience in both MS Windows and Linux operating systems;

Certification in RDBMS, Cloud Hosting such as AWS/Azure would be considered an asset

Excellent client management and organizational ability;

MUST read, write, and speak English, Tamil, and Sinhala fluently.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.