Café Supervisor - Part Time - Stour Centre

At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure.  We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good.  We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported, and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us.  You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow.  Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

As a Supervisor in our Café you’ll be vital in the day to day operation of the catering department as well as managing and developing a passionate team, striving to deliver memorable guest experiences on a daily basis and maintaining the highest standards of health, safety and compliance.

On a normal day you’ll be supporting the operation, assisting with stock control, managing staffing rotas, as well as being the point of contact for your team for everything from their first day of training.

Due to the varied nature of the role, we’ll need you to use your knowledge to problem-solve effectively, implement best practice, and even create new ideas to drive the business forward and increase revenue within the department. You’ll also be involved in future events! To make these experiences truly unique, we will need you to have excellent leadership skills as well as an outstanding rapport with our guests.

Alongside your daily duties we’ll need you to maintain the highest standards of health and safety and you’ll have a working knowledge of safe working practices to ensure we are protecting our guests and ourselves at all times.

If you want to progress further, we will support this through additional training, both formal and on the job will be key. However, we also appreciate that not everyone wants to ‘move up the ladder’ and that’s absolutely fine with us. What is really important is that you are happy in your work.

• Experience working in a customer-facing catering environment.
• Team supervision and leadership.
• Rota planning and management.
• Handling customer comments and concerns.
• Experience managing a varied and demanding workload.
• Knowledge of licensing laws and food hygiene regulations.
• Awareness of cost-effective working practices.
• Basic Food Hygiene Certificate.
• Barista experience (desirable).

• Excellent customer service and communication skills.
• Ability to work effectively in a fast-paced environment.
• Strong organisational and time management skills.
• Ability to motivate and support team members.
• Proactive approach to problem-solving and service improvement.

At Freedom Leisure, we believe a diverse workforce strengthens our organisation and enhances the services we provide. We welcome applications from suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.