Senior IT Technical Support Specialist (m/f/d)

• Education & Background: Completed training as an IT specialist for system integration (Fachinformatiker für Systemintegration), a Specialized Diploma, or a comparable qualification.
• Ticket & Process Management: Experience with JIRA and Confluence for ticket tracking, issue management, and process improvement.
• Identity & Access Management: Experience with Identity Providers such as Okta, Azure AD, OneLogin, and Active Directory.
• SaaS & Workspace Administration: Proficiency in managing, administering, and troubleshooting Google Workspace and core SaaS platforms.
• Device Management: Experience with MDM solutions for managing and provisioning macOS, Windows, and iOS devices.
• Networking & Connectivity: Working familiarity with network architecture and troubleshooting (WAN/LAN/Wi-Fi, VPN, routing) to support office environments.
• Automation & Scripting: Experience in scripting using Bash, Python, or utilizing low-code/no-code platforms (Workato, Zapier, Okta Workflows).
• Technical Communication: Ability to write clear and concise technical documentation.

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.

Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.

Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.