Product Manager

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

Read more about Front's expansion into Chile!

Front is already one of the most AI-native products in B2B communication. The job of the Enterprise Readiness pod is to build the identity, permissions, audit, and admin primitives that let the largest, most security-conscious companies deploy all of this with confidence.

You'll be the one shaping how IT admins manage software in the age of AI. SSO, SCIM, and RBAC were built for humans clicking buttons — they bend awkwardly around AI agents and automations, and every Enterprise customer is starting to notice. Front already ships AI in production, so this isn't a thought exercise: you'll decide what scoped access, auditability, and admin control look like for non-human actors, on a product people are already using.

As the PM for this pod, you'll own the strategy, roadmap, and execution for the surface area that makes Front Enterprise-grade in the AI era: identity & access (SSO, SCIM, RBAC, granular permissions — including for non-human actors), security & compliance (audit logging for humans and AI actions, retention, DLP, SOC2/HIPAA-aligned controls), admin tooling at scale, and the APIs Enterprise customers use to integrate Front into their stack. You'll partner deeply with Sales, Solutions Engineering, Security, Partnerships, and the rest of Product to turn pipeline signal and IT/admin pain into durable platform primitives — not one-off deal features.

This is a brand-new pod, spinning up now because Enterprise readiness is a gating factor on a meaningful share of Front's upmarket pipeline. You'll shape scope, strategy, and success metrics from day one, with direct exec visibility.

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  Own the vision and roadmap for Front's Enterprise readiness surface — including how Front's AI features are governed, audited, and controlled by admins at scale.

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  Ship the primitives that unlock upmarket pipeline: identity & access, audit & compliance, admin-at-scale, and extensibility APIs.

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  Define what "admin controls for AI" means at Front — permissions for agents, auditability of AI actions, admin-grade observability into automations.

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  Turn deal signal, security-review post-mortems, and IT/admin customer insight into durable platform investments.

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  Drive alignment across Engineering, Design, Security, Sales, SE, and Partnerships — influencing heavily without direct authority.

• 5+ years of PM experience in high-growth B2B, with time spent shipping to an IT, admin, or security buyer.