21mo ago

Collection Analyst - Mandarin Speaker

Malaysia·Kuala SelangorRegularmid

OtherCollection Analyst

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Quick Summary

Requirements Summary

Fresh graduate and minimum one-year experience in Receivables or Collections function and in their current role.

Technical Tools

OtherCollection Analyst

Responsibilities

~2 min read

→Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolving customer payment issues.
→Perform outbound Customer Collection calls / activity (verbal, non-verbal) utilizing collection procedures and policy guidelines to achieve cash flow targets.
→Analyses and research customer’s receivables account delinquency and determines the type of communication method to facilitate payment.
→Ensure on day-to-day basis that all overdue balances on customer accounts are being actively & promptly pursued in a professional manner.
→Recognizes trends for non-payment and resolves issues by engaging internal partners.
→Resolves disputes related to customer payment on delinquent accounts and negotiates and ensure payment from customer.
→Analyses at -risk customer and recommends account strategies to prevent delinquencies.
→Initiates the dispute resolution process with internal partner and follows issue and ensure the resolution for customer.
→Maintain details collections notes to ensure customer contact and actions are documented and substantiated.
→Key performance indicators are managed effectively to deliver maximum Collections in team including.
→Responsiveness/Resolution targets
→Account Coverage & Overflow Target
→Voice of Customer Targets & SLA
→Understands procedure involved with Administration / Liquidator appointed accounts and assists with preparation of POD’s (Proof of Debts), Disclaimers and interacting with solicitors.
→Perform customer account reconciliation and coordinate output with Customers.
→Maintain records for all customer interactions, collections note to ensure customer contact and actions are documented and substantiated.
→Perform Account maintenance activities such as reconciling unmatched items, preparing payment refunds, and updating customer records.
→Review the listing of direct credit payments, collect remittance details, and submit to the banking function.
→Establish and maintain cross functional relationships across the business to improve customer satisfaction.
→Builds strong customer relationships to ensure win/win outcomes are achieved.

Demonstrates the ability to understand the supporting of collections function on receivable issue.
Good knowledge of receivables/credit accounting systems, the ability to interpret data and produce reports to manage collection and customer information.
Understands business processes and organizational support structures to perform account maintenance actions.
Effective communication skills.

Requirements

~1 min read

Fresh graduate and minimum one-year experience in Receivables or Collections function and in their current role.
First level university degree with a focus in business or Finance & Accounting recommended or equivalent experience
Demonstrates the ability to understand Asia Customer market type.
knowledge of receivables/credit accounting systems, the ability to interpret data and produce reports to manage collection and customer information.
Understands business processes and organizational support structures to perform account maintenance actions.
Effective communication, negotiation, and conflict resolution skills.
MUST well converse in English language (Good in written and verbal)
An additional ability to converse in Mandarin verbally & writing would be preferable.