Senior Service Desk Engineer
OtherService Desk Engineer
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Quick Summary
Key Responsibilities
Manage the incoming flow of work by prioritising and managing your ticket queue. Provide frontline support with a focus on First Contact Resolution.
Technical Tools
OtherService Desk Engineer
- Collaborative high performing team with a great culture
- Enjoy a hybrid model with 2 days of Work from home (WFH)
- Open to candidates from Melbourne or Brisbane
Responsibilities
~1 min read- →Manage the incoming flow of work by prioritising and managing your ticket queue.
- →Provide frontline support with a focus on First Contact Resolution.
- →Own tickets through to resolution and escalating to other teams or vendors when required.
- →Providing accurate and timely advice to clients seeking technical information / recommendations ensuring satisfactory resolution of tickets
Requirements
~1 min read- Windows 10/11 desktop support
- End user device troubleshooting mobile devices, laptop/desktop hardware, peripherals, etc.
- Experience working in a Security conscious environment, using security tools such as SentinelOne, Proofpoint, CrowdStrike, etc.
- Microsoft Exchange / Exchange Online exposure
- File Share, One Drive, SharePoint, Entra/AD user administration, etc.
- Experience supporting the Office 365 suite
- Remote working tools such as RDS, AVD, Citrix, VPNs, etc.
- Printers – Configuration and troubleshooting
- Understanding of networking technology such as routers, switches, firewalls, DHCP, DNS, internet connectivity, etc.
- Experience with Windows Server, Azure, virtualisation and backup environments
- Experience supporting UC tools such as Teams Calling, 3CX, 8x8, etc.
- Experience troubleshooting Apple devices
What We Offer
~1 min read✓12 weeks full pay parental leave.
✓In house training and development and Generous Educational Assistance policy.
✓Diverse Career Development opportunities.
✓Employee Discounts through our “Gold Pass” rewards platform.
✓Income Protection and Life Insurance.
✓Salary Packaging & Novated Leasing available.
Location & Eligibility
Where is the job
Brisbane, Australia
On-site at the office
Who can apply
AU
Listing Details
- Posted
- December 9, 2024
- First seen
- September 27, 2026
- Last seen
- October 9, 2026
Posting Health
- Days active
- 11
- Repost count
- 0
- Trust Level
- 20%
- Scored at
- October 9, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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