HR Shared Services Manager, Candidate Experience

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

The HR Shared Services - Candidate Experience Manager is focused on operations and bridges Talent Acquisition (TA) strategy and logistics, ensuring every touchpoint in the recruitment funnel is efficient, scalable, transparent, and candidate-centric.

● Experience: Proven experience in recruiting coordination, talent acquisition, or human resources. Leadership experience is preferred.

● Communication: Exceptional verbal and written communication skills with the ability to engage empathetically yet pragmatically with diverse candidates and stakeholders.

● Technical Expertise: In-depth technical knowledge and experience in the assigned area of expertise, with a thorough understanding of underlying principles and concepts.

● Organization: Strong organizational and scheduling capabilities to manage multiple, complex tasks simultaneously.

● Tool Proficiency: Extensive experience with Applicant Tracking Systems and virtual meeting platforms.

● Confidentiality: Demonstrated ability to maintain strict confidentiality regarding sensitive hiring and candidate information.

● Collaboration: Engage closely with colleagues across the organization to deliver an integrated client experience.

● Stakeholder Communication: Guide and persuade team members, communicate complex/sensitive information clearly, and act as a key contact point for external stakeholders.

● Organizational Alignment: Demonstrate and model the organization's core values and mindset (e.g., Respect, Integrity, Service, Excellence, Stewardship; Empower, Challenge, Drive).

● Advisory Role: Act as a subject matter advisor, leveraging deep technical expertise to guide others.

● Bachelor’s degree in Human Resources, Business Administration, or a related field; an advanced degree or relevant professional HR certification (e.g., PHR, SPHR, SHRM-CP) is highly desirable.

● 7+ years of progressive experience in HR Shared Services, or a high-volume recruitment HR Support environment.

● Demonstrated experience leading, mentoring, and developing teams of coordinators or specialists.

● Proven track record of optimizing end-to-end candidate experience workflows and leveraging Applicant Tracking Systems (ATS) for process efficiency.

● Experience identifying and implementing process improvements, utilizing data analytics to track metrics, and reporting on KPIs.

● Strong background in high-touch, professional candidate communication and stakeholder management.

● Knowledge of HR compliance, talent acquisition best practices, and the ability to operate in a matrixed organization.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.