Insurance Operations Specialist

United States·Cincinnatimid

OperationsOperations Specialist

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Quick Summary

Key Responsibilities

Prioritizes daily workload and delegates assignments in a manner to ensure accurate and timely completion. Reviews completed assignments. Ensures accuracy, timeliness and quality of work,

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OperationsOperations Specialist

Responsibilities

~2 min read

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Responsible for performing, coordinating, and leading the day-to-day activities of employees performing policy administration tasks:
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Prioritizes daily workload and delegates assignments in a manner to ensure accurate and timely completion.
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Reviews completed assignments.
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Ensures accuracy, timeliness and quality of work, and recommends improvements to processes and procedures. Maintains knowledge of state specific policy endorsements and requirements.
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Performs a variety of policy administration tasks in support of the business.
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Utilizes computerized systems for research, tracking, information gathering, and/or troubleshooting (i.e., Heavy use of Excel/Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.).
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Shares and/or conveys complex information via telephone, e-mail, fax, regular mail, or in person to underwriters, agents, brokers, reinsurers, and/or insureds maintaining a professional demeanor in all situations.
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Participates in other departmental processes/projects, such as changes/enhancements to forms and screens, user acceptance testing for systems and policies, and reviewing impact to current policies / practices.
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Acts as a liaison with other departments and facilitate interdepartmental communication
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May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
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Demonstrates advanced knowledge of department policies and procedures and utilizes in-depth understanding of the business (including products, coverage, etc.) and organization. Participates in ensuring compliance and complies with company and regulatory guidelines.
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As appropriate for line of business, may approve new business, renewal business and/or endorsements based on a defined set of instructions/guidelines.
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Performs other duties as assigned.

Performs work under minimal supervision. Demonstrates expert technical knowledge with the field's concepts, practices and procedures.
Demonstrates expert knowledge of company products and/or services and various business systems used to perform job functions. Relies on experience and judgment to accomplish goals. Works within the broadest limits with significant latitude and influence.

Requirements

~1 min read

Education: Associate degree or equivalent.

Field of Study: Business, Insurance, Finance, Liberal Arts or related discipline.

Experience: Generally, 2 or more years of related experience. Experience in the insurance industry preferred

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What We Offer

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We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.