Incident Manager

Usa Dc Washingtonmid

OtherIncident Manager

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Quick Summary

Key Responsibilities

Required Experience: BA/BS (or equivalent experience), 5+ years of experience Required Certifications: ITILv4 Foundations Desired Certifications: ITIL 4 Practitioner: Incident Management,

Requirements Summary

Skills:Incident Management, Incident Resolution,

Technical Tools

OtherIncident Manager

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret

None

Job Family:

Cyber and IT Risk Management

Requirements

~1 min read

Less than 10%

Incident Management, Incident Resolution, Innovation

None

5 + years of related experience

Yes

Job Description:

Transform technology into opportunity as an Incident Manager with GDIT. A career in IT means connecting and enhancing the systems that matter most. As an Incident Manager, you are the foundation of our overall approach to executive IT support.

At GDIT, people are our differentiator. As an Incident Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on an Incident Manager joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

Manage the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of IT services.
Act as a key member of the quality control process by receiving issues through a triage process and routing them to the appropriate technicians.
Define the process for how the team should work when handling incidents and following protocols.
Use technical knowledge and experience to make appropriate decisions regarding incident resolution and service restoration.
Assist technicians with troubleshooting and provide guidance based on professional expertise.
Log all service request and incident details to ensure accurate record-keeping.
Restore provided IT services to normal operation as quickly as possible.
Report major system issues to upper management to maintain visibility on critical malfunctions.

Required Experience: BA/BS (or equivalent experience), 5+ years of experience
Required Certifications: ITILv4 Foundations
Desired Certifications: ITIL 4 Practitioner: Incident Management, Cisco Certified Network Associate (CCNA), Security+, other leading market vendor certifications
Security Clearance Level: Active Top Secret with SCI Eligibility
Preferred Skills: BS/BA Highly Desired

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans