Service Desk System Administrator

Usa Va Newingtonmid

OtherSystem Administrator

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Quick Summary

Key Responsibilities

Ability to work independently and collectively with multiple work centers Creating a knowledge base, SOPs,

Requirements Summary

Skills:Communication, Help Desk Support,

Technical Tools

OtherSystem Administrator

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

None

Job Family:

IT Infrastructure and Operations

Requirements

~1 min read

Less than 10%

Communication, Help Desk Support, Troubleshooting

None

3 + years of related experience

Yes

Job Description:

Take the next step in your career by joining General Dynamics Information Technology (GDIT) as a Service Desk System Administrator supporting a Department of War (DoW) customer. This is more than a role—it’s an opportunity to play a vital part in advancing national security while delivering meaningful improvements to mission-critical operations.

At GDIT, our people are the driving force behind innovation and success. As a Service Desk System Administrator, you will be instrumental in enhancing system performance, optimizing service delivery, and elevating the overall customer experience. Your expertise will directly support operational excellence, ensuring today’s missions are secure and tomorrow’s challenges are met with confidence.

If you are motivated by purpose-driven work, thrive in dynamic environments, and are ready to contribute to high-impact initiatives, GDIT offers the platform to grow your career while making a difference where it counts most.

Ability to work independently and collectively with multiple work centers
Creating a knowledge base, SOPs, and documentation to solve customer challenges
Able to work in a fast paced environment with high expectations and visibility of real world operations
Enables a mission-focused customer through exceptional support which drives world-class mission success
Utilizes the full complement of technical and interpersonal skills to accomplish the work
Ability to support multiple users at various locations

Excellent Customer Service Skills
Knowledge of deploying software
Hardware configuration
Experience imaging Desktop and Dell Wyse thin clients
Tier I Network troubleshooting
Experience in Active Directory
Experience in VMware Horizon
Experience in KVM Configuration

Nice to Have

~1 min read

Experience with ServiceNow Ticketing system
VDI
Microsoft Azure

Onsite

Work Location:

USA VA Newington

Additional Work Locations:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans