Sr. Desktop Support Specialist (Apple Support)

Usa Dc Washingtonsenior

OtherSupport Specialist

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Quick Summary

Requirements Summary

Skills:Apple Devices, Apple Hardware, Apple iOS, Computer Support, Device Management Certifications:None Experience:5 + years of related experience US Citizenship Required:Yes Job Description: Sr.

Technical Tools

OtherSupport Specialist

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

BI Full 6C (T4)

Job Family:

Technical Support Services

Requirements

~1 min read

Proven experience as a Desktop Support Technician or in a similar IT support role.
Strong expertise in Apple iOS and macOS environments (executive support experience strongly preferred).
Familiarity with troubleshooting techniques for Apple hardware, software, and peripherals.
Knowledge of mobile device management (MDM) tools (Jamf, AirWatch, Intune).
Ability to explain technical concepts to non-technical and executive users with clarity and professionalism.
Excellent problem-solving, multitasking, and organizational abilities.
Strong communication skills and a customer-first mindset.
Certifications such as Apple Certified iOS Technician (ACiT) or Apple Certified Support Professional (ACSP) are a plus.
US Citizenship Required On Site

None

Apple Devices, Apple Hardware, Apple iOS, Computer Support, Device Management

None

5 + years of related experience

Yes

Job Description:

Sr. Desktop Support Specialist (Apple Support)

Responsibilities

~1 min read

→Provide technical support to end-users on Apple iOS devices (iPhones, iPads) as well as macOS systems.
→Deliver executive support services, including rapid troubleshooting, meeting setup, and high-priority technical assistance for senior leadership.
→Troubleshoot and resolve hardware, software, and networking issues on Apple devices.
→Assist with setup, configuration, and management of Apple and iOS devices.
→Support and administer mobile device management (MDM) solutions such as Jamf, AirWatch, and Intune.
→Perform regular maintenance, security updates, and system optimizations on Apple devices.
→Educate end-users and executives on best practices for using iOS, macOS, and collaboration tools (Teams, Zoom, Office 365).
→Maintain accurate inventory of Apple hardware, peripherals, and software licenses.
→Collaborate with IT team members to implement IT projects and support new initiatives.
→Document troubleshooting processes, system configurations, and resolutions.

Onsite

Work Location:

USA DC Washington - 400 Maryland Ave SW (DCC161)

Additional Work Locations:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans