Diabetes Care Phone Specialist - In Onsite/hybrid position

United States·North Attleboromid

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Quick Summary

Overview

GEMCORE’s continued success has earned us national recognition with Inc. Magazine’s list of America’s Fastest-Growing Companies and with the Cleveland Plain Dealer as a Top Workplace six years running!

Key Responsibilities

Treat both new and existing customers like a family member. Serve as inbound and/or outbound phone specialist for the Diabetes Care department. Set-up new customer accounts for medical products service, such as diabetes supplies.

Technical Tools

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GEMCORE’s continued success has earned us national recognition with Inc. Magazine’s list of America’s Fastest-Growing Companies and with the Cleveland Plain Dealer as a Top Workplace six years running! We are looking for qualified candidates who share our enthusiasm and drive for winning and want to be part of our caring culture!

Are you looking to begin or further your career in the medical supply industry where you are able to contribute to the success of the business, and build lasting relationships? All while allowing for personal time every evening, weekend, and holiday? Edwards Health Care Services (EHCS), a division of GEMCORE, is a well-established and growing national direct-to home medical supply provider. We are seeking a highly motivated Diabetes Care Phone Specialist to join our high energy team. The Diabetes Care Phone Specialist's primary role is to serve and create satisfied customers who will retain Edwards Health Care Services, Inc. for future healthcare product purchases, ensuring excellent customer service throughout entire from start to finish. This role will effectively communicate via telephone and email with customers and patients; an outgoing personality and eye for detail is vital.

This is a hybrid remote position. The office is located in North Attleborough, MA.
This is a full-time, non-exempt position.
Schedule is 8:15am - 5:00pm, Monday through Friday.
Employer paid vacation.
Benefits available included medical/dental/vision, life, short and long-term disability insurances, and 401K Retirement Savings Plan.
Ongoing training and development.

Responsibilities

~1 min read

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Treat both new and existing customers like a family member.
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Serve as inbound and/or outbound phone specialist for the Diabetes Care department.
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Set-up new customer accounts for medical products service, such as diabetes supplies. Support customers with concerns or questions to include training delays, warranties, and supply ordering issues.
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Obtain insurance, referral, physician, and patient demographic information.
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Effectively communicate with peers and other department personnel to make a positive impact.
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The exercise of discretion and judgement in obtaining prior authorization/pre-certification/pre-determination and Certificates of Medical
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Necessity per insurance requirements to determine shipment and billing.