Senior Technical Service Trainer

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

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• Instruct and train technicians in all aspects of repair and installation for Generac products using a variety of methods including classroom instruction, hands on labs, and live stream training. 

• Lead the development of technical training curriculum.   

• Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins. 

• Establish warranty flat rates for new product prototypes. 

• Work with internal departments to fabricate training units. 

• Mentors lower level technical service trainers.  Assists in onboarding and training of technical service trainers. 

• Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel 

• Advanced skills in writing and presenting / instructing technical information 

• Ability to develop testing plans 

• Technical aptitude to do advanced generator start up and troubleshooting 

• Ability to deal with shifting priorities and moving deadlines 

• Highly organized and detail oriented;  

• Familiarity with hand tools and test equipment. 

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Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.  The employee is regularly required to stand and walk.  On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders.  The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”