Journeys - Chat Support Representative - Temp-to-Hire (Work From Home)

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails —assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.

Note: Work From Home opportunity available only to Tennessee residents.

• Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality.
• Computer: A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system.
  • Tablets and MacBook Airs are not permitted.
• RAM: Minimum of 16 GB.
• Monitors: Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup).
• Headset: USB or USB-C preferred; Bluetooth is acceptable if fully charged during working hours.
• Web Camera: Integrated or external webcam.
• Mouse: External mouse required.
• Cell Phone: Must have Wi-Fi capability and a charger.
• Internet: Wired Ethernet connection only. Public Wi-Fi is not allowed.
  • Minimum speed: 50 Mbps download / 5 Mbps upload.
  • Recommended speed: 100+ Mbps download / 10+ Mbps upload.
    • Test your speed at www.speedtest.net.
    • You must pass the official system test at www.networktest.twilio.com using Google Chrome.
• Power: Devices must remain charged at all times to avoid work disruptions.
• Verification: All equipment and internet access are your responsibility and will be verified during onboarding.