Call Center Representative

OtherCall Center Representative

1 views0 saves0 applied

Requirements Summary

Candidate must have at least 1 year direct customer service contact experience, preferably in a medical facility.

Technical Tools

OtherCall Center Representative

Candidate must have a significant interest in customer service, and helping achieve optimal outcomes for all callers, and particular interest in the healthcare field

~1 min read

Candidate must have at least 1 year direct customer service contact experience, preferably in a medical facility.
Previous computer experience in a windows environment required such as would be gained working daily with computers for a minimum of one (1) year.
Call center experience preferred.
Six months previous appointment scheduling experience.
Knowledge of what excellent customer service entails.
Knowledge of the principles of good communication and teamwork.
Knowledge of medical terminology and an understanding of health insurance guidelines are helpful.
Outstanding customer service skills with sensitivity towards patients rights and confidentiality.
Excellent listening skills.
Ability to read, write and verbally communicate in English using good spelling and grammar skills.
Ability to maintain excellent customer service and composure while taking repetitive calls throughout the day.
Ability to deal with challenging telephone encounters, while providing excellent customer service.
Ability to work in a dynamic, fast-paced environment utilizing good decision making skills.
The ability to be positive and a good team player.
Perform multiple tasks with a high level of accuracy and insure quality communication.
Ability to learn and successfully utilize the electronic health record, Epic

Language:
Shift availability: