Senior Solution Consultant

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Do you have a passion for solving problems and understanding what customers need? 

Are you interested in working in an evolving technical space where you bring in new ideas to help your customers transform and innovate their business? As a Solutions Consultant, you will listen to customers to understand their needs and create compelling business solution roadmaps. 

We look for individuals who have a proven track record of finding creative ways of solving complex problems.  

Why work for Genesys? 

• You will showcase your technical expertise and creative talents by developing and presenting dynamic demonstrations to the executives, stakeholders and key influencers. 

• You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions. 

• You will have flexibility and independence in designing your work. 

• You will be able to access on-demand and in-person training. 

• You will have the internal resources you can call on to help you understand and solve technical challenges. 

• You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems.   

What will you be doing? 

Discover 

You will run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.  

Design 

You will create a customized demo and have the opportunity to tell the story that showcases the solution.  

Learn  

You will stay up to date on Genesys products and industry best practices that will allow you to continue to advise the customer through the implementation process to ensure value.  

What do you need to have to be successful? 

• A passion for technology and helping people solve problems 

• Interpersonal communication, polished verbal and written communication 

• Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize and be detail-oriented 

• Have the technological know-how of IT-concepts, software-standards as well as database and networking technologies. 

• Ability to understand customers security needs and articulate a solution  

• Bachelor’s degree and 5+ years of work experience, preferred experience implementing or integrating with CRMs and/or software implementation or coding experience 

• Ability to travel up to 50%  

• Experience working with Cloud or SaaS company preferred 

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.