Senior Solution Consultant

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

At Genesys, we are redefining how organizations engage with their customers by evolving beyond traditional CCaaS into an AI-First Experience Orchestration platform. We help organizations create empathetic, contextual and outcome-driven customer experiences by combining cloud technology, artificial intelligence and intelligent orchestration.
 

We are looking for a Senior Solutions Consultant to join our pre-sales organization in Mexico and partner with enterprise customers as they modernize and transform their Customer Experience (CX) strategies.
 

As a Senior Solutions Consultant, you will act as a strategic and technical advisor to enterprise customers throughout the sales cycle. Working closely with Account Executives, customers, partners and internal teams, you will uncover business and operational challenges, translate them into compelling CX strategies and design scalable solutions powered by Genesys Cloud and AI.
 

This role requires someone who can comfortably move between business conversations and technical solution design—from engaging C-level stakeholders around transformation priorities and business outcomes to collaborating with technical teams on integrations, cloud architecture and solution feasibility.

Preferred Background

Candidates may come from a variety of backgrounds. Particularly relevant experience could include:

• →

  Enterprise Solution Consulting or Sales Engineering

• →

  CX / Contact Center / CCaaS

• →

  CPaaS or Digital Communications

• →

  Enterprise SaaS or Cloud Platforms

• →

  Conversational AI or Customer Service AI

• →

  Customer Experience Transformation

• →

  Business Development combined with strong technical exposure

• →

  Product, Customer Success or implementation experience combined with enterprise pre-sales
   

What Success Looks Like

The successful candidate will be able to build trusted relationships with enterprise customers, uncover complex CX challenges and translate them into differentiated solutions that combine business value, cloud architecture and AI-driven innovation.

They will be equally comfortable discussing transformation strategy with an executive, conducting discovery with business teams, collaborating with architects on integrations and demonstrating how Genesys can help organizations move toward an AI-first customer experience operating model.

Working at Genesys

• →AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• →A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• →Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• →Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• →Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• →Our Talent Acquisition team reviews your application with the hiring team.

• →A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• →Next, you'll meet the hiring manager and other members of the interview team.

• →We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• →After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.